Customer Help

Depending on the shipping service you selected at checkout you will need to read the following below.

Standard UK Delivery: Our standard day delivery service is up to 5 days delivery time, once your order has been placed you will receive a confirmation email. Delivery is fully trackable – we will email you a link to your tracking information when your order is being processed. Please allow up to five working days from your order processing email being received before contacting us. 

Next Day Delivery: Orders received before 12pm will be shipped the next working day, any time after this the order will be shipped the following.

Once your order has been placed you will receive a confirmation email. Delivery is fully trackable – we will email you a link to your tracking information when your order is being processed. 

Please allow up to one working day from your order processing email being received before contacting us.

We will email you a link to your tracking information when your order is being processed.

Please contact our customer service team at  CS@Beerhunter.co.uk within the hour of placing your order so we can alter the shipping address to avoid shipment errors.

If you are not in when delivery is due, the delivery driver will attempt to leave it with a neighbour or in a safe secure place. 

If this is not possible, a card should be left with details of how to rearrange your delivery. 

DPD Deliveries

If you are not in when delivery is due, the delivery driver will drop your order off at nearest DPD Pick Up Location. You will receive a notification from DPD confirming the Pick Up Location. Your parcel will be held at the Pick Up Location for 7 days.

If DPD were unable to deliver your parcel, please contact them to update your delivery instructions.  If this email isn’t responded to and instructions not updated with DPD and they cannot deliver, the parcel will be returned to Beerhunter and both the delivery and return to sender charges will be deducted from your refund.  If you require the order re-sending, standard delivery charge and the full cost of the order must be paid.

Royal Mail Deliveries

 If you are not in when the delivery is due, the driver will leave a card detailing how you can collect your delivery. The parcel will be returned to your local Customer Service Point and held for 18 days

If your parcel is not collected in this time it will be returned to Beerhunter and your order, once we receive it back will be refunded minus the initial delivery charge.

If you are not in when delivery is due, the delivery driver will drop your order off at nearest DPD Pick Up Location. You will receive a notification from DPD confirming the Pick Up Location. Your parcel will be held at the Pick Up Location for 7 days.

If DPD were unable to deliver your parcel, please contact them to update your delivery instructions.  If this email isn’t responded to and instructions not updated with DPD and they cannot deliver, the parcel will be returned to Beerhunter and both the delivery and return to sender charges will be deducted from your refund.  If you require the order re-sending, standard delivery charge and the full cost of the order must be paid.

If you are not in when the delivery is due, the driver will leave a card detailing how you can collect your delivery. The parcel will be returned to your local Customer Service Point and held for 18 days

If your parcel is not collected in this time it will be returned to Beerhunter and your order, once we receive it back will be refunded minus the initial delivery charge.

If your parcel is not collected in this time, it will be returned to Beer Hunter and once we receive it back your order will then be refunded less the initial delivery cost.

In the event that the item received is incorrect you must contact contact Beer Hunter on cs@beerhunter.co.uk within 7 days with photographic evidence of what was received.

Once this issue has been investigated by the customer service team, they will make contact with the course of action that needs to be taken, whether a return is required or whether a refund / replacement will be issued.

In the unlikely event you receive your order damaged, images of the outer box including the delivery label, and the contents showing all damage must be sent along with your number to CS@Beerhunter.co.uk

The photographs must contain pictures of all damage for the seller to be able to progress with any refunds/returns applicable.

Once your case has been investigated by the customer service team, they will make contact with the course of action that needs to be taken, whether a return is required or whether a refund is needed.”

You may cancel an order for any reason, however once an order has been shipped it may not be possible to process a cancellation request. 

If the buyer wishes to cancel their order we recommend this is actioned within 1 hour of placing your order.

In the unfortunate event the buyer believes their order is not satisfactory or up to standard they may return. Only when the item has been received back at the Beer Hunter office a refund will be issued, less any related costs.

We work in partnership with our couriers to ensure we do everything in our power to avoid damages during transit, however in the unlikely event of receiving your parcel damaged it is crucial you contact us within 5 days of order receipt. Please email customer services with clear images of the internal damage, the outer box and the label. These steps are crucial to be able to process any necessary refunds to you.