Delivery & Returns

Please follow the below link to track the status of your order:

DPD Tracking: CLICK HERE TO TRACK YOUR ORDER

Royal Mail Tracking: CLICK HERE TO TRACK YOUR ORDER

We will email you a link to your tracking information as soon as your order has been dispatched.

The tracking information received can also be used via the 'Track My Order' links on this page.

You may cancel an order for any reason, however once an order has been shipped it may not be possible to process a cancellation request. 

If the buyer wishes to cancel their order we recommend this is actioned within 1 hour of placing your order. Please provide your order number when contacting us.

In the unfortunate event the buyer believes their order is not satisfactory or up to standard they may return. Only when the item has been received back at the Beerhunter office a refund will be issued, less any related costs.

We work in partnership with our couriers to ensure we do everything in our power to avoid damages during transit, however in the unlikely event of receiving your parcel damaged it is crucial you contact us with your order number within 5 days of order receipt. Please email customer services with clear images of the internal damage, the outer box and the label. These steps are crucial to be able to process any necessary refunds to you.

In the unlikely event you receive your order damaged, images of the outer box including the delivery label, and the contents showing all damages must be sent along with your order number upon receiving your order to cs@beerhunter.co.uk

The photographs must contain pictures of all damages to be able to progress with any refunds/returns applicable.

Once your case has been investigated by the customer service team, we will make contact with the course of action that needs to be taken, whether a return is required or whether a refund is needed.

In the event that the item received is incorrect you must contact our customer services team with your order number at cs@beerhunter.co.uk upon receiving your order, with photographic evidence of what was received.

Once this issue has been investigated by our customer service team, they will make contact with the course of action that needs to be taken, whether a return is required or whether a refund / replacement will be issued.

Refund Method: The amount of your refund for the returned goods will be processed through the same payment method you originally used to purchase your order.

Refund Timeframe: You can expect your refund to be completed within 3-5 working from the time we receive and process your returned items. We strive to make this process as swift and hassle-free as possible, and we appreciate your patience as we work to ensure you receive your funds promptly.

Please contact our customer service team with your order number at  cs@beerhunter.co.uk within the hour of placing your order so we can alter the shipping address to avoid shipment errors.

If you are not in when delivery is due, the delivery driver will attempt to leave it with a neighbour or in a safe secure place. 

If this is not possible, a card should be left with details of how to rearrange your delivery. 

DPD Deliveries

If you are not in when delivery is due, the delivery driver will drop your order off at nearest DPD Pick Up Location. You will receive a notification from DPD confirming the Pick Up Location. Your parcel will be held at the Pick Up Location for 7 days.

If DPD were unable to deliver your parcel, please contact them to update your delivery instructions.  If this email isn’t responded to and instructions not updated with DPD and they cannot deliver, the parcel will be returned to Beerhunter and both the delivery and return to sender charges will be deducted from your refund. If you require the order re-sending, standard delivery charge and the full cost of the order must be paid.

Royal Mail Deliveries

If you are not in when the delivery is due, the driver will leave a card detailing how you can collect your delivery. The parcel will be returned to your local Customer Service Point and held for 18 days.

If your parcel is not collected in this time it will be returned to Beerhunter and your order, once we receive it back will be refunded minus the initial delivery charge.

We totally understand that prices can fluctuate for various reasons, but as an online business, our pricing adapts in response to trends, sales, stock availability, and customer demand. Given these dynamics, we're unable to provide refunds for price differences if they've changed since you placed your order.

We've got the payment process all sorted out to ensure a smooth shopping experience for you:

Payment Timing: If your card is authorised, we'll process your payment immediately. You'll also receive an email confirming that your order has been successfully placed.

Unauthorised Cards: In the event that your card is not authorised, we won't proceed with the payment. We want to make sure the purchase process is seamless for you, so if there are any issues, we'll hold off until everything is in order.

Rest assured, we take your privacy and security seriously, and your payment information is handled with the utmost care.

To keep things simple and fair for everyone, we have a one-promo-code-per-order policy.

Single Promo Code: You can use one discount code for each order you place. This allows us to provide an equal opportunity for all our customers to enjoy the benefits of our fantastic promotions and discounts.

If your order was delivered without personalisation, it likely means that no personalisation details were added at the time of your order. As a result, we have dispatched your gift without any customisation. Please be aware that it is your responsibility to ensure all personalisation details are entered correctly when placing your order. If you wish to receive a personalised lid or box, please note that this will incur an additional charge.