Returns Policy

Our Beer Hunter team is always here to assist you with Returns & Refunds.

Returns Policy

In the unfortunate event the buyer believes their order is not satisfactory or up to standard they may request a return via contacting [email protected] this will be reviewed by our customer service teams and once authorised they will be provided with a Pre-Paid postage label. Customer must provide their Order ID & Image of unsatisfied/damaged products to proceed.

How Long Does a Refund Take?

Our refund process takes place within one day of the returned item being received into our warehouse. Once this has been processed a refund will be placed depending on your original payment method with a further 1-3 working days for this to clear depending on who you bank with.

How Long Do I Have to Request a Refund?

Within 30 days of receiving your order, if you feel it is unsatisfactory you may request a refund using your Order ID and image of unsatisfied products to [email protected].

Wrong Order Was Sent?

If we send an order out and the order is wrong, we will send a returns label for you to return the goods. Once we receive the returned goods back, we will resend a new order with the correct item or issue a refund to you. Please email us if this is the case to [email protected].

Order Cancellation

If the buyer wishes to cancel their order we recommend this is actioned within 1 hour of placing your order. Please email [email protected] to cancel your order or call our customer service team at 0161 507 8000.

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