Returns Policy

Our Beer Hunter team is always here to assist you with Returns & Refunds.

Returns Policy

In the unfortunate event the buyer would like to return their order. They may request a return via contacting cs@beerhunter.co.uk with a reason as to why they are returning. Customer must provide their Order ID & Image of products to proceed. This will be reviewed by our customer service teams and once authorised they will be provided with a Pre-Paid postage label. 

How Long Does a Refund Take?

Our refund process takes place within one day of the returned item being received into our warehouse. Once this has been processed a refund will be placed depending on your original payment method with a further 1-3 working days for this to clear depending on who you bank with.

Returned Orders Due To No Answer

If DPD were unable to deliver your parcel, please contact them to update your delivery instructions. If this email isn’t responded to and instructions not updated with DPD and they cannot deliver, the parcel will be returned to Beerhunter and both the delivery and return to sender charges will be deducted from your refund. If you require the order re-sending, standard delivery charge and the full cost of the order must be paid.

How Long Do I Have to Request a Refund?

Within 7 days of receiving your order. They may request a return via contacting cs@beerhunter.co.uk with a reason as to why they are returning. Customer must provide their Order ID & Image of products to proceed.

Wrong Order Was Sent?

If we send an order out and the order is wrong, we will send a returns label for you to return the goods. Once we receive the returned goods back, we will resend a new order with the correct item or issue a refund to you. Please email us if this is the case to cs@beerhunter.co.uk.

Order Cancellation

If the buyer wishes to cancel their order we recommend this is actioned within 1 hour of placing your order. Please email cs@beerhunter.co.uk to cancel your order.

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